Dye Information

Dye charge $10.00 per pair.  Fabric swatches must be at least 1" by 1", but larger is preferred.  Send swatches through regular mail, along with your order to:

Dyeable Shoes
501 Apache Trail
Brandon, FL 33511

Dyed shoes will be returned to customer 10-14 days after receipt.  No Returns or Exchanges on worn or dyed items, or decorated shoes.

COLORS WILL LOOK DIFFERENT FROM INDOOR TO OUTDOOR (NATURAL) LIGHTING!

Color changes in different light settings are due to the fabric being dyed, and are unavoidable. For example, peaches, beiges, and taupes look pinkish in outdoor lighting. Grey may look lilac. Please be specific about your lighting environment. Dark colors are less susceptible to change. If there are any questions about this, please call our toll-free number for clarification between 10 AM and 5 PM Eastern Standard Time.

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Fabrics

Available fabrics are:

Luxe (crepe)
A more grainy finish, dyes best in light colors.

Satin
A semi-shiny finish, available in most styles, perfect for all gowns in vibrant colors and muted colors. 
Satin is the most popular finish.

Colors
Actual fabric colors may differ due to variances in individual monitors.  These colors match your major designers.

Shoe Sizes & Heel Heights

Heel heights are measured to the inside of and NOT the back of the heel.  To get the actual height you should add about 1/2 inch to the listed height.

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Ordering

You have two options to order:

1. Online Credit Card Order: Once you're ready to place your order, simply go to the Shopping Cart page, click 'Place Order', then fill out your information.  On the next page, you will simply fill in your payment information.  That's it, is easy, and it's secure!

2. Phone or Mail Order:  If you prefer to call or mail in payment, you will still use our Shopping Cart.  Once you've gotten your order together, go to your Shopping Cart and click on 'Place Order'.  The next page will ask you to 'Select Your Method of Ordering'.  Type in a valid email address under 'Offline Ordering', and click on 'Display Order Form'.  Once the form opens up, just print it out.  At this point you can either call in your order, or fill out the form and mail it in.  You may call us TOLL FREE at 1-866-681-9523 to place your order by phone.  If you receive our recorder, please leave a message and we will reply promptly.

If you have any questions about ordering, please contact us.

NOTE: Sales Tax apply only to Florida Residents.

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Return Policy

(Valid for 60 days after purchase date)

Click here to view the return authorization form.  (This form is available as a PDF.  You must have Acrobat Reader to view and print this form.  You can get Acrobat reader for free by clicking here.)

We want you to be 100% satisfied with your purchase!  Please read the following information carefully, and call or e-mail with any questions.

To exchange or return:

You can place a new order for the desired item, and we will ship it and charge your credit card. You can then return the item you wish to return to us for a full credit.

NO RESTOCKING FEES ON RETURNED OR EXCHANGED ITEMS

All returns MUST be sent to Dyeable Shoes, not to the factory.  Shoes must be repackaged as they were received.  Items not received in good condition are subject to a 20% restocking fee.

Failure to send returned or exchanged items back to the correct address will result in a 20% service charge.  You have 60 days from the time of the factory shipment to return or exchange your items. All items returned within this time frame can be fully refunded or exchanged less shipping charges.

Customer is responsible for all return and exchange shipping charges.

Soiled, worn or dyed items are not returnable or exchangeable. Items are considered soiled if they are dirty and unable to be resold. All shoes should be test fitted with stockings on to avoid toe marks. If your shoes are received back with toe marks no refund or exchange will be given. Any items sent back soiled, worn or dyed can be sent back to you at your request and you will be responsible for the ship back cost.

—Your purchase is shipped brand new and direct from the Dyeables™, Touchups, and Colorful Creations warehouses. Items that you return to Dyeable Shoes must be in the same new condition as they were received. This means the shoes must have all tissue paper and the shoes must be in their plastic bags. NOTHING SHOULD BE TAPED TO THE BOX. The shoe box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Do not put your shoe box in an envelope (FedEx envelope for example) or simply tape up your shoe box and put an address on it. This will destroy the box and thus will not be accepted back by the factory for return. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you

Shipping charges are not refundable. You are responsible for the cost of shipping your items back to us. We suggest Delivery Confirmation from the U.S. Postal Service. It is both quick and cost effective.

Decorated Dyeables (shoes with a decoration applied to them) can not be exchanged or refunded. Only apply a decoration if you are sure you are going to keep the shoe. Decorations can be applied easily with fabric glue once
you determine that the shoes fit.

Our return address is as follows:

Dyeable Shoes
Returns Department
501 Apache Trail
Brandon, FL 33511

Toll Free # 1-866-681-9523

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Shipping

All orders are shipped via UPS Ground and are shipped within 48 hours, but usually the next business day.

At this time we do not ship outside of the United States.

Next Day, 2-Day and 3-Day shipping available.  Please select shipping option at checkout.

Express Shipping Charges

Next Day

     1 Item -   $39.95
     2 Items - $45.95
     3 Items - $52.95
     4 Items - $59.95
     (If you will be ordering more than 4 items, we will notify you of additional shipping charges)

2 Day Air

     1 Item -   $23.95
     2 Items - $26.95
     3 Items - $32.95
     4 Items - $36.95
     (If you will be ordering more than 4 items, we will notify you of additional shipping charges)

3 Day Air

     1 Item -   $14.95
     2 Items - $18.95
     3 Items - $21.95
     4 Items - $25.95
     (If you will be ordering more than 4 items, we will notify you of additional shipping charges)

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